Thank you for shopping at Products Walay. We are dedicated to providing you with the best possible shopping experience, including fast and reliable shipping services. Please take a moment to review our shipping policy for a better understanding of how we handle shipping and delivery of your orders.
Shipping Methods and Rates
We are pleased to offer Free Shipping on all orders above Rs.2000! That’s right; you can enjoy the convenience of having your items delivered to your doorstep.
Processing Time
Once your order is placed, we will process and ship it within 2 business days. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.
Shipping Timeframes
The estimated delivery timeframes depend on the shipping method you choose during checkout. Please note that these timeframes are approximate and do not account for any unforeseen delays caused by weather, customs, or other factors beyond our control.
Order Tracking
For all orders, we provide tracking information that allows you to monitor the status and location of your package in real-time. You will receive an email with the tracking details once your order has been shipped.
International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. Delays in customs processing may also impact delivery times.
Undeliverable Packages
In the event that a package is undeliverable due to incorrect shipping information provided by the customer or for any other reason, we will attempt to contact the customer for a correction. If we are unable to reach the customer within a reasonable time, the order will be cancelled, and a refund will be issued, excluding any shipping charges.
Shipping Damage or Loss
While we take utmost care in packaging and handling your orders, shipping accidents may occur. If your package arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, as applicable.
Change of Shipping Address
If you need to change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been processed for shipping.